Support Center

Get help with TechWayFit Pulse

Getting Started

For facilitators: Learn the basics of creating and running workshops.

  • Create your first session
  • Add activities and configure settings
  • Invite participants with session codes
  • View real-time results
View Guide

How to Join a Workshop

For participants: Step-by-step guide to joining and participating in sessions.

  • Enter a session code and join
  • Participate in polls, word clouds, and more
  • Privacy and anonymity options
  • Troubleshooting common issues
View Guide

Managing Sessions

Organize and control your workshop sessions effectively.

  • Use session groups for organization
  • Control activity visibility and timing
  • Export session data and reports
  • Clone sessions from templates
View Guide

Activity Types

Choose the right activity for your workshop goals.

  • Polls: Single or multiple choice questions
  • Word Clouds: Collect and visualize keywords
  • Quadrant Matrix: 2x2 positioning exercises
  • 5 Whys: Root cause analysis
View Guide

AI-Powered Sessions

Let AI help you design effective workshops.

  • Generate session templates from descriptions
  • AI-suggested activity sequences
  • Automatically generated join form fields
  • Smart content recommendations
View Guide

Create from Template

Reuse and clone existing session templates for faster setup.

  • Browse saved session templates
  • Clone templates with one click
  • Preserve activities and settings
  • Customize before launching
View Guide

Frequently Asked Questions

How long do sessions last?

Sessions have a default time-to-live (TTL) of 6 hours. After this period, session data is automatically deleted unless you explicitly save it. You can extend or save sessions from the facilitator dashboard.

Can participants respond anonymously?

Yes! Participants can choose to provide their name or remain anonymous when joining a session. Anonymous responses are not linked to any personal information.

How do I share a session with participants?

Each session has a unique 6-character code. Share this code with participants, and they can join by entering it at /participant/join. You can also share a QR code or direct link.

Can I reuse session templates?

Yes! You can save sessions as templates and clone them for future workshops. Templates preserve all activities and settings but generate a new session code each time.

How do I export session data?

From the facilitator dashboard, click on a session and use the export button to download responses in CSV or JSON format. All activity results can be exported individually or as a complete report.

Is there a participant limit?

There is no hard limit on participants, but performance may vary depending on your server resources. The platform is optimized for workshops of up to 100 concurrent participants.

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